FAQ

Frequently Asked Questions

Ask Us Anything

We offer a variety of gadgets including smartphones, tablets, smartwatches, and accessories like chargers, cases, headphones, and many more.

You can call our store or visit in person to check the availability of specific items.

We currently do not offer online purchases with in-store pickup. All transactions are handled in-store.

We do not offer installation services for phone accessories. However, for certain high-cost services or special parts that need to be ordered, we may require a deposit. Please check with our staff for details.

Yes, we offer repair services including screen replacements, battery changes, and other repairs for various phone models.

Yes, you can schedule an appointment by contacting us or visiting the store.

Yes, we can repair phones purchased from other stores, provided that the repairs do not void any existing warranty policies from the original retailer.

We do not offer urgent repairs. Repairs are done by appointment or walk-in. In some cases, we can ask customers if they prefer to wait for face-to-face repairs or schedule a new appointment date and time.

Repair times vary based on the issue and availability of parts, typically ranging from a few hours to a couple of days.

Yes, we provide a warranty on our repairs. Details of the warranty will be provided upon completion of the repair.

We can provide a temporary phone for you to use, but please note that it can only be used for calls. If the temporary phone is damaged or lost, you will be responsible for replacing it. 

Yes, we have a range of second-hand phones that are carefully inspected and come with a warranty.

Prices are generally fixed, but you may inquire about potential discounts or promotions in-store.

All second-hand phones undergo thorough testing and come with a warranty. We ensure each device meets quality standards before sale.

Unfortunately, we do not accept returns for second-hand phones. Please ensure you are satisfied with your purchase before completing the transaction.

Absolutely, bring your old phone to our store. We will evaluate its condition and offer you a trade-in value that can be applied towards your next purchase.

Bring your phone to our store, and we’ll evaluate its condition to determine if it’s eligible for a trade-in.

Trade-ins are available for phones only. Accessories are not eligible for trade-in.

New gadgets come with a store warranty. Warranty details vary by product, so please check with us or refer to the product information for specific terms.

Currently, we offer only our standard store warranty and do not provide extended warranty options.

We do not have a formal loyalty program, but we often provide discounts for regular customers. Please check with our staff for information on current offers and discounts.

Currently, we do not offer financing options. All purchases must be made in full at the time of the transaction.